Michael Redbord, on Nov 13, 2012 2:11:00 PM
Michael Redbord, on Nov 7, 2012 3:27:00 PM
I don't know a lot about design, but I do know the feeling I get when I expect something to work a certain way, and it doesn't.
Michael Redbord, on Oct 30, 2012 4:39:00 PM
Big fan of customer lifecycle charts here. I first learned about them formally from Josh Porter, head of UX at HubSpot. I like them because they're really, really easy and useful for creating engaging, smooth customer engagements for software and service development teams.
Michael Redbord, on Oct 25, 2012 4:38:00 PM
MailChimp has a very nice cancellation flow. I found this out when I closed a year-old account with them.
In this post are screenshots and commentary about what I think they're doing right in their cancellation flow design.
Michael Redbord, on Oct 23, 2012 10:23:00 AM
Update: Amazon has re-opened/re-populated the wiped Kindle. They did so without comment, though. Odd stuff.
Amazon isn't known for its world-class customer service on digital goods. They're much better on the physical stuff, even bordering on the sadistically ironic with their poor digital customer service policies. Such is the digital age.