SaaS Customer Success Blog

Join us! An Upcoming Event: Flybridge Capital & HubSpot on Growth & Customer Success -- April 25th

I'm psyched to be putting on an event with Flybridge Capital on April 25th, 2019.

It's for Flybridge companies, Boston area founders, or CS folks. It should be good for networking and have some good content, too -- some courtesy of me!

Topics: customer success startups events

A Conversation with Scott King on Marketing and Growing through Customer Success

 

Topics: customer success customer service management customer support startups customer advocacy

New in Harvard Business Review: "Scaling Customer Service as Your Startup Grows"

Watching Customer Success grow as a growth engine for HubSpot has been one of the joys of my career. After 7.5 years, I took some time to write up my learnings on how to grow a services team as your company grows.

Topics: SaaS customer success customer support startups