SaaS Customer Success Blog

Giving Thanks in 2017 (And New Post on SalesHacker: "How Many Support Reps Do You Need?")

Check it out here, on SalesHacker.com.

I was psyched to write this piece, and have been a fan of SalesHacker and their community for a while. They have superb, actionable content and I always come away with a very clear tip or two from their articles.

Topics: customer support hubspot support

How to Get an Outstanding First Job as a Modern Liberal Arts Graduate

I read an article in the New York Times recently on how employers need to "reopen the doors to the young". As someone that has hired 50+ people under age of 25 in the past year and have had none of them fail in their new jobs, I felt compelled to comment on how out of touch this article is, and also lay out the steps below for how modern liberal arts graduates need to view the world and themselves to land truly outstanding first jobs. It's a complex problem, and - importantly -  I think the NYT article misrepresents the difficulty for both hiring managers and job seekers for entry-level jobs.

Topics: hubspot support hiring liberal arts degrees