SaaS Customer Success Blog

Why We Have (and Don't Break) Design Standards in Software and Real Life

push-pull-paddleI don't know a lot about design, but I do know the feeling I get when I expect something to work a certain way, and it doesn't.

Topics: user experience design

Good End-of-Customer-Life Experiences, with MailChimp's Cancellation Flow

MailChimp has a very nice cancellation flow. I found this out when I closed a year-old account with them.

In this post are screenshots and commentary about what I think they're doing right in their cancellation flow design.

Topics: user experience design account management