SaaS Customer Success Blog

Talking Customer Success Philosophy with PlanHat

I had a really fun conversation with Megan Lozicki from Planhat about customer success the other day. We got down to -- I think -- some useful brass tacks on how to build teams, and also some key philosophies behind how I and the gang at HubSpot think about customer success.

Click to check it out here!

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Topics: SaaS customer success customer support user experience

New in Harvard Business Review: "Scaling Customer Service as Your Startup Grows"

Watching Customer Success grow as a growth engine for HubSpot has been one of the joys of my career. After 7.5 years, I took some time to write up my learnings on how to grow a services team as your company grows.

Topics: SaaS customer success customer support startups