SaaS Customer Success Blog

Lessons in Antagonistic Customer Communication, from Amazon

Update: Amazon has re-opened/re-populated the wiped Kindle. They did so without comment, though. Odd stuff.

Amazon isn't known for its world-class customer service on digital goods. They're much better on the physical stuff, even bordering on the sadistically ironic with their poor digital customer service policies. Such is the digital age.

Topics: user experience customer communication customer remediation