SaaS Customer Success Blog

Going Dutch: An Interview on Technology, Human Behavior, and Customer Experience Magic

I was recently at TheNextWeb in Amsterdam giving a talk on how technology is changing human behavior, and how companies need to evolve to win.

The conference was excellent, big, and energizing. I had a bunch of good conversations that expanded on an initial post on this topic of tech + human behavior + cx.

An Interview with



One of the interviews was with We had a lot of fun talking about how technology, and in particular automation like chatbots, will affect the future of customer-ness, customer service, and companies. The article is in dutch, but you can use google translate.

Click here to read my interview in Big thanks to the team there for such a great article!

Topics: events customer experience