SaaS Customer Success Blog

Giving Thanks in 2017 (And New Post on SalesHacker: "How Many Support Reps Do You Need?")

Check it out here, on SalesHacker.com.

I was psyched to write this piece, and have been a fan of SalesHacker and their community for a while. They have superb, actionable content and I always come away with a very clear tip or two from their articles.

Topics: customer support hubspot support

Learnings, Support, and Scale with SupConf Fall 2017

SupConf, the self-described "best support conference", took place in Atlanta last week for Fall 2017. And it was, indeed, truly excellent -- I really do agree with the superlative description, and learned a ton about remote work, knowledgebases, proactive support, and the SupportDriven community.

Personally, I was honored to have been able to kick it off with a talk on scaling your support team from 0 to 250+.

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Topics: customer support software customer success