SaaS Customer Success Blog

Earning the Customer Mindset and Customer Centric Strategy with HubSpots, a podcast from down under!

Hiring for and Delivering Empathy in Customer Service (with Joey Price & BusinessLifeAndCoffee)

"No one buys SaaS just to log on" and Other Customer Success Observations: A Podcast with ServiceRocket

Turning Happy Customers into Brand Advocates, with Shep Hyken of Amazing Business Radio

Building a Customer Obsessed Growth Culture with Anna Pogrebniak of Lumoa

A Conversation with Scott King on Marketing and Growing through Customer Success

Customer Service Departments: The Why, Who, and How, with Impulse Creative

Why customer support must come before customer success

What's the difference between customer success and customer support?

Giving Thanks in 2017 (And New Post on SalesHacker: "How Many Support Reps Do You Need?")

Learnings, Support, and Scale with SupConf Fall 2017

Talking Customer Success Philosophy with PlanHat

New in Harvard Business Review: "Scaling Customer Service as Your Startup Grows"

Building HubSpot Singapore’s Foundational Culture & Team - A LinkedIn Post

Check Out An Adapted Post of Mine on TheNextWeb!

The One Key Trait That Great Product Managers and Support Managers Share

How to Predict, Solve, and Avoid Dangerous Customer Service Queues

What Is Customer Delight? It's Bullshit, That's What It Is.

How to Get an Outstanding First Job as a Modern Liberal Arts Graduate

4 Ways That Seasonality Can Affect Net Promoter Scores

On the SaaS Adoption Curve: When to Solve for the Current Customer

Why "Don't Reply to This Email" Is Bad Customer Service

Why We Have (and Don't Break) Design Standards in Software and Real Life

Avoiding Tech Debt in eCommerce Businesses & Websites

Customer Retention Measurement Goals for Subscription/SaaS Businesses

4 Reasons Customer Experience Managers Need Lifecycle Timeline Charts

Good End-of-Customer-Life Experiences, with MailChimp's Cancellation Flow

Lessons in Antagonistic Customer Communication, from Amazon

Measuring Customer Success in SaaS: Ladder & Usage Scoring Methods Compared