SaaS Customer Success Blog

Customer Retention Measurement Goals for Subscription/SaaS Businesses

onion sliced2When managing a reasonably large (500+) customer base, you have a bunch of issues to deal with when it comes to keeping your customers happy and paying their bills every billing period.

Topics: account management analytics

4 Reasons Customer Experience Managers Need Lifecycle Timeline Charts

Big fan of customer lifecycle charts here. I first learned about them formally from Josh Porter, head of UX at HubSpot. I like them because they're really, really easy and useful for creating engaging, smooth customer engagements for software and service development teams.

lifecycle timeline chart example
Topics: customer success user experience analytics