SaaS Customer Success Blog

Talking Customer Success Philosophy with PlanHat

I had a really fun conversation with Megan Lozicki from Planhat about customer success the other day. We got down to -- I think -- some useful brass tacks on how to build teams, and also some key philosophies behind how I and the gang at HubSpot think about customer success.

Click to check it out here!

DMfbodTX0AAJRG2 (1).png

Or...hit play on a clip of us talking about just how key the phone remains as a customer success tool:

 

Topics: SaaS customer success user experience customer support