Product Managers and Support Managers don't end up in the same sentence often. But in my experience, Product Managers and Support Managers actually share some similar responsibilities and tasks:
- Both need to accomplish a hard job with specific goals and limited resources
- Both need to deeply understand systems dynamics
- Both need to regularly measure and improve output
As categories of work, both Product Managers and Support Managers do all of the above, and more. Great versions of both roles share one key trait, though.